Case Study
All It Took Was 90 Days For BGL To Improved Meter Reading And Billing Process
Bhagyanagar Gas Limited (BGL) enhanced its operational efficiency by 30% and team productivity by 20% by adopting Bynry’s cutting edge meter reading and billing solutions. The implementation at three GA locations was achieved in just 90 days and the mobile-based solution enabled seamless migration of existing consumer master and billing data
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Summary
Industry: Gas Distribution
Scope: Automation meter reading and billing process at Hyderabad, Vijaywada and Kakinada
Consumer Base
19,000
Consumer Categories
Domestic And Commercial
Engagement Period
Ongoing
Key Challenges
- Manual Meter Reading and Billing
- Wrong And Incomplete Consumer Profile
- High Average Billing
- Inaccurate Meter Reading
- Lack Of Information Flow
Salient Features
- Meter Photo With GPS Co-Ordinates
- Consumer Notification (Email & SMS)
- Automated Daily Reports
- Real-Time Dashboard
- Bill Exception Report
- Quality Assurance
- Digital Payment – BBPS Integration
We implemented photometer reading and Billing solution with the help of Bynry’scutting-edge technology which stream-lined within 3 months. The team understood the requirements and challenges they helped us to increase overall operational efficience and most importantly, increase in revenue collection with digital payments. Happy with their solutions and services, we are planning to roll out automation to our other businesses.
BGL
Commercial Head • Hyderabad
About BGL
BGL, based out of Andhra Pradesh, is a city gas distribution company that focuses on distribution and marketing of CNG and PNG. The company, a joint venture by GAIL India Limited and HPCL, boasts of around 16,000 consumer base that is set to expand in the near future.
Challenges
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Lack of automation hurt BGL’s business at multiple fronts and to overcome
the stumbling block
they decided to embrace technology that automates the entire distribution
process.
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Manual Meter Reading and BillingBGL was following manual meter reading and billing process until they adopted automation solutions. This slowed down the process and affected the productivity of their field force. Reduced productivity of the staff also contributed to delay in bill generation. |
Wrong And Incomplete Consumer ProfileThe consumer database was not up-to-date and in most cases it was incomplete. The field force could not fulfill their duty in many cases as the addresses were wrongly entered or incomplete. This not just led to reduced average billing but also non-delivery of bills to the right address. It was estimated that approximately 10% of their consumers did not receive bills for over 6 months. |
High Average BillingReduced average billing due to lack of proper customer profiling as well as a high number of door lock cases was another major challenge faced by BGL. This hidden fact led to huge commercial loss and operational inefficiency. |
Inaccurate Meter ReadingThe chances of inaccurate meter readings were high when the process was carried out manually which lead to huge revenue loss for BGL. In addition to that, the number of customer complaints related to billing issues was also increased and keeping up with the data manually was increasingly becoming difficult. |
Lack Of Information FlowTypically, a CGD network involves many teams and several touch-points. For successful operations, it is vital to ensure that information is shared among the teams involved in the process real-time. BGL failed to ensure this as they did not have a robust automation technology that can ensure seamless information flow between teams. |
Solutions
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To overcome the challenges,BGL was looking for a technological partner who could understand their business, its its hurdles and then suggest an effective solution. Bynry, with its industry experience, could help BGL achieve all these and more. |
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Mobile-Based Automation TechnologyThe automation technologyBynry offered could easily tackle most of the challenges by BGL. The productivity of the staff increased multifold which resulted in on time bill generation. |
Photometer With GPSBynry offered photometer reading with GPS that can tag locations. Using this BGL could correct and update the addresses and perform route mapping and sequencing. This helped ensure that bills were generated and delivered to the right address. |
Comprehensive Consumer ProfilingThe location data captured using GPS also helped create a comprehensive user profile with complete and accurate addresses and other user information. |
Quality AssuranceQuality check and assurance method in meter reading and bill generation could ensure the utmost quality in the process which eliminated inaccurate meter readings. This essentially resulted in reduced consumer complaints. |
Real-Time DashboardThe real-time dashboard helped BGL access automated daily reports and bill exception data which gave the process 100% transparency. This report was made available to everyone involved in the CGD network. |
Reduction In Consumer ComplaintsThe SMS and notification feature that comes with the solution led to fewer consumer complaints as they were receiving status reports real-time. |
Impact
Together, Let’s Take The challenges Head On
By deploying Bynry’s solutions, BGL could overcome every stumbling block and while doing so .
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Efficiency Improvement
30 %
Productivity Increase
20 %
Reduction In Billing
20%
Raise in Revenue
20 %
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