Gas Distribution
BGL Partnered With Bynry To Digitally Transform Their PNG Operations
Bhagyanagar Gas Limited (BGL) availed Bynry’s digital transformation services to streamline their PNG distribution services. The solutions helped BGL achieve 30% overall operational efficiency. The implementation was completed in just 90 days.
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Summary
Industry: Gas Distribution
Scope: Digitization of end-to-end services including setting up a new service collection, meter reading, billing, digital payments and consumer service.
Consumer Base
20,000
Consumer Categories
Domestic (PNG)
engagment period
Ongoing
Key Challenges
- Sluggish New Registration Process
- Clumsy Billing Cycle And Payment Delay
- High Average Billing and Collection due
- Incompetent Consumer Care
- Lack of Traceability
Salient Features
- GPS aided and route sequenced photo meter reading
- Digital & Faster consumer registration process
- Better Consumer Servicing
- Secure and integrated payment methods
- Real-time dashboard and MIS reports
Finding a solution partner who understands both technology and natural gas industry was one of the major challenges we faced. Team Bynry successfully implemented the solution and ensured smooth tranisition in just 90 days and helped us to increase by 30% overall operation efficiency.
BGL
CEO •Hyderabad
About BGL
BGL, a leading CGD in the country was founded in 2003 as a joint venture by HPCL and GAIL. The company focuses on the distribution and marketing of CNG and PNG to domestic as well a industrial sectors. With a consumer base of 20,000 people spread across various cities in Andhra Pradesh, BGL is promoting and embracing new technologies to ensure eco-friendly services and solutions to its consumers.
Challenges
|
BGL has always been an advocate of integrating smart technology to business
in order to offer
its customers the most optimum services. They decided to incorporate
end-to-end digital
transformation in order to improve efficiency at every front of the business.
The BGL model relied heavily
on manual labor. On reviewing their business model, the team at
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Lack of AutomationFrom taking meter readings to maintaining and records and generating bills, the dependence was higher on manual effort than on technology.Existing technology was outdated and hence not very efficient. It could also not be used to validate meter readings or to prevent revenue losses. |
Sluggish New Registration ProcessAs a company with a growing consumer base that relied heavily on manual processes – BGL was struggling to streamline and standardize the consumer onboarding process. Manual onboarding process slowed down the company’s ability to respond to inquiries, follow-ups ups and verifications. Also add a point for mobile field connectivity.This slowed down the onboarding process and, in turn, affected their bottom line and operational efficiency. |
Incompetent Consumer CareAs the consumer footfall increased, so did the inquiries and grievances. It was nearly impossible for BGL team to handle all the consumer queries and perform follow ups on time when everything was being done manually. Tracking service requests and complaints that poured in via different channels such as texts, emails or direct center visits added to the backlog and resulted in poor team performance. |
Clumsy billing Cycles And Payment DelaysThe only way to track consumption in consumer premise was by deploying manual field labor. Relying on manual labor for meter reading, billing and distribution created operational hassles and affected the overall efficiency and profitability of the business. Clumsy billing also resulted in delayed payment collection which affected their cash in turn, caused delayed payment collection and affected cash flow. Also, BGL identified that to bring and retain millennial consumers, error-free and smart meter technologies were the need of the hour |
Lack Of TraceabilityBeing a fast –growing CGD, BGL’s operations involved multiple touch points and departments. Keeping track of information flow across departments was increasingly becoming difficult for the team. Dependency on manual operations and lack of technology made the issue even worse. |
Solutions
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BGL was looking for a technology partner who could help them overcome all the challenges while ensuring end-to-end transformation. They chose to collaborate with Bynry as they were looking for a team that could offer them both solutions and consultation based on industry knowledge. Within 90 days, the team helped BGL adopt and undergo complete digital transformation. |
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Multi-channel Consumer InterfaceByrny created a seamless connection between consumers and BGL through a multi-channel interface. Registration was streamlined and consumers were offered a direct connection to BGL’s applications and processes. This reduced the time taken for the company to respond to queries and in turn shortened the onboarding time. |
Access To Real-Time DataThe multichannel consumer interface made it easy for a consumer to enter queries and for BGL to collect real-time data about consumer details, meter readings, billing data etc. It also automated notifications to consumers and the marketing team for better communication and consumer care. |
Smart Billing TechnologyBryny’s solution simplified meter reading, bill generation and payment collection The introduction of photometers with GPS reduced the risk of error and allowed digital tracking paper bill delivery. Through spot-billing and spot collection, the meter-to-cash cycle was brought down from 21 days to a few hours. |
Impact
End-To-End Digital Transformation, Unmatched Overall Growth
By choosing digital transformation over manual operations, BGL improved the team’s productivity, their bottom line and ensured their consumers had the best user experience.
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Efficiency Improvement
30 %
Data Quality Improvement
100 %
Billing Accuracy Increase
60%
Average billing Reduction
30 %
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