Power Distribution
BkESL Collaborated With Bynry To Achieve 40% Reduction In Commercial Losses
Bikaner Electricity Supply Limited (BkESL) associated with Bynry to implement a new technology by platform that helped reduce losses and improve their overall efficiency by 40%. The implementation was completed in just 90 days.
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Summary
Industry: Power
Scope: Digitization of Services, smart meter data integration, meter reading verification, SMS intimations, MIS and exception reporting, consumer tagging and route sequencing.
Consumer Base
167,000
Consumer Categories
Domestic, Non-Domestic/Commercial, Small Industry
Engagment Period
Ongoing
Implementation Period
90 Days
Key Challenges
- Lack of Automation
- Incorrect Customer Indexing
- Poor Quality Data of Meter Reading And Average Billing
- Irregular Billing Cycles
- Non-Actual / Average Billing
Salient Features
- Photometer reading with GPS details
- Control and real-time tracking on meter reading process
- Quality control on the captured data using validations
- Meter reading and suspicious remarks
- Consumer and meter data indexing
- Real-time dashboard and automated daily reports
Always appreciate the astounding services and support the team offers. Within 60 days implementing the solution, we could experience 30% improvement in meter reading accuracy and 40% - reduction in commercial loss. They not just helped us with smooth integration but continue to offer support even when they are not obliged to. We are looking for a long lasting association and hope doing business with Bynry for many years to come.
BkESL
Commercial Head • Bikaner
About BkESL
BkESL is a power distribution franchise set up by JVVNL. It came in operation in Bikaner city in May 2016. The company has a team of over 50 field force members members and a 5 member technology team to cater to the needs of a consumer base of 167,000 people spread across Bikaner.. BkESL promotes consumer-centric initiatives to offer the best service possible by modernizing the existing power distribution systems.
Challenges
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To be profitable and meet the expectations of consumers,
employees and other
other stakeholders, BkESL was focused on growing aggressively. The fast
pace of growth
however demanding the transformation of previous business processes and actual field
scenario which was
impacting their customer service and efficiency.One of the main
reasons for this was their
inability to adopt new technology and a heavy dependence on manual labor
|
|
Lack of AutomationFrom taking meter readings to manual entry of meter readings data bills, the dependence was higher on manual effort than on technology.Existing technology was outdated and hence not very efficient. It could also not help to validate meter readings or to prevent revenue losses. |
Incorrect Consumer IndexingFor about 1500 consumers each month, there was no address found in a actual field Incorrect consumer indexing and tagging led to a number of inconsistencies in terms of bill generation. This further led to a high number of dissatisfied consumers which, in turn, affected BkESL’s reputation and perception. |
Poor Quality Data of Meter Reading and Average BillingBkESL was dependent on a field team to take each meter reading manually and maintain its mannual records.There was no standardization in terms of how the data was collected and recorded, In addition, most meters were located within homes and there were many instances when a meter reading was skipped or entered average reading because the address associated with the account was wrong or the homeowner was not at home or sometimes for a suspicious reason. This made the meter reading records questionable and increased the chances of bill related issues. |
Irregular Billing CyclesRelying solely on manual forces for meter readings made the process slow and affected the overall efficiency of the organization Faulty meter readings, unbilled consumers and human error led to incorrect/average billing for up to 14% of all accounts. This affected the company’s profit margins and caused commercial losses of around 28%. Clumsy billing, in turn, caused delayed payment collection and affected cash flow. |
Lack of TransparencyAll the departments included in the process that must must work independently and yet be connected to each other. A lack of standardized procedures made it difficult to track information flow between and the paper trail. This issue was further aggravated by a high reliance on manual effort for key tasks and slow technology adoption. |
Solutions
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BkESL was on the lookout for a technology partner to support them in their endeavor to improve customer service through a digital transformation. With technological solution, industry knowledge and consultant services, Bynry emerged as the ideal partner.Field force and tech team is deployed and within 90 days of its implementation, BkESL could see the ofexpected results with a digital transformation. |
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Photo Meter ReadingBynry’s solution made meter reading simpler and more accurate. The introduction of photometer reading enabled with GPS tags and inbuilt quality control validations reduced the risk of human error and improved the quality of readings. The system was integrated with bill generation to shorten the bill creation cycle which in turn improved cash flow and curbed revenue losses. |
Route Sequencing and SMS AlertsBy introducing GPS tagging on each meter, System gave field agents a way to plan their route and ensure that no meter reading was skipped by mistake and a billing schedule was adhered to. An SMS alert system was also introduced that sent consumers a message if they were unavailable when the team visited their home or the intimation of next visit. This helped track and regularize bill generation along with improving schedule adherence. In addition, it improved communication between BkESL and consumers. |
Consumer TaggingBynry digitized the process of managing consumer records. This simplified the process and minimized the effort required. This reduced the cases wherein bills were generated without having the correct address and ensured that all consumers were accurately tagged. This ensured that once they were generated, the bills reached the right person and could thus be paid in time. |
Real-Time Dashboard and MIS ReportingBynry’s digital solution gave BkESL a reporting module which helped their team to identify the exceptions in meter reading, such as abnormal consumption and suspicious activities on which BkESL team could take action. BkESL could now collect real-time information in meter readings and updates to consumer complaints. This helped improve communication between the company and its consumers and reduced the number of complaints they received by 85%. |
Field Force TrainingIn addition to the technological upgrade, Bynry helped recruit and train a team of 50 field executives and a ground management team.The team was taught takethe best praactices for accurate meter readings and to capture other relevant data. Combined with the MIS, this brought about more transparency in the internal processes and improved billing accuracy. |
Impact
Increased Efficiency,and Overall Growth
By adopting new technology and integrating the different elements of the system, BkESL operations became more efficient and commercial losses were reduced by 8%. This improved the team’s productivity and gave customers a better experience.
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Efficiency Increased
40 %
Data Quality Improvement
100 %
Meter Reading Per/day
150-200
Schedule Adherence
100 %
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