Water Distribution
Pydro partnered with Bynry to increase revenue and boost efficiency
Pydro found a reliable technology partner in Bynry to update its IT infrastructure, manage assets digitally and streamline billing and payment processes to increase their cash flow and revenue.
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Summary
Industry: Water Distribution
Scope: Metering, billing, procurement & purchase, operation and management, deployment of field manpower for meter reading & bill distribution
Engagement Period
Ongoing
Consumer Base
200K
Key Challenges
- Lack of coordination between different departments
- Revenue leakage
- High instances of water theft
- Lack of advanced metering infrastructure
- Lack of Asset tracking and maintenance
Salient Features
- Customized Real-time Dashboards
- GIS tracking and mapping
- Field Force connectivity
- System notifications and alerts
Issuing bills on time was one of the major headaches we faced before SMART360. It used to take around 2 months to create and distribute bills. After implementing the solution, billing including reading and bill distribution is done in 15-20 days. We saved a lot of time and cost by implementing Bynry’s smart solution.
Pydro
Commercial Head
About Pydro
Contribute to a sustainable water supply by providing more visibility into the operation of smart water networks with self-powered monitoring and control solutions.
Challenges
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While Pydro was seeing a growth in consumer numbers, the company was not being able
to meet its revenue projections. Issues at different stages of operations kept the
company from operating at its full potential and stalled its growth. The first step
to improving operations was recognizing the challenges they were facing.
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Lack of coordination between different departmentsA lack of coordination between the different departments led to reduced productivity, duplication of effort, unnecessary delays and a loss of accountability. It also led to the loss of data which further made it hard for the company to make data-driven decisions. This also made the company inflexible and thus made them stagnant. |
Revenue leakageManual readings could not be validated and were subject to a high risk of human error. In some cases, meter readings were skipped and not conducted regularly. Many bills were also generated on average values leading to a mismatch between annual spending and revenue. In addition, the company had multiple payment channels that made it difficult to follow up on dues. |
High instances of water theftPoor asset management and consumer mapping paired with irregular billing led to high instances of water theft. In many instances, meters were not mapped to the correct consumer leading to issues with bill delivery. In other instances, fraudsters were able to divert water to their connections without paying for it. This affected the company’s profit margins and revenue and added to the scarcity of water available. |
Lack of advanced metering infrastructurePydro was using outdated metering infrastructure. They were heavily dependent on manual meter readings for their bill generation. This slowed processing and affected the field force productivity. The high incidence of human error in taking meter readings and faulty old meters often led to incorrect bill generation which was often contested by customers which in turn affected the trust consumers have in the company. |
Lack of Asset tracking and maintenanceAs the consumer base expanded, so did the assets like pipelines and meters owned by Pydro. Unfortunately, the company was not able to monitor their status and thus could not schedule preventive maintenance. As a result, assets were often damaged and maintenance had to be reactive instead of proactive. This often led to breakdowns |
Lack of Asset tracking and maintenanceAs the consumer base expanded, so did the assets like pipelines and meters owned by Pydro. Unfortunately, the company was not able to monitor their status and thus could not schedule preventive maintenance. As a result, assets were often damaged and maintenance had to be reactive instead of proactive. This often led to breakdowns in distribution. |
Solutions
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Faced with the challenges ahead of them, Pydro soon realized the need for a technology partner. They needed a partner who understood their field of work and had the technological expertise to help overcome these challenges. This is when Bynry emerged as the ideal partner. They were soon able to create a route map for the company’s future and find a way to overcome the challenges through innovative solutions like: |
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Metering and billing for different infrastructures (with manpower deployment)Bynry identified technical issues with existing meters including faulty meter data and offered actionable insights in the form of reported on the same so that pydro could take steps to correct them. This helped increase the accuracy of meter readings and improved the overall quality of data collected from these meters. It also reduced the risk of revenue leakage and standardized data formatting for use by multiple departments. |
Multi-tenant & Multi-channel platformBynry integrated the different functions and roles into a single platform for easier management. It also made payment collection simpler as consumers could use multiple channels to make payments and at the same time, company management could track all running operational activities on a integrated platform. increased company revenue, employee productivity while prioritizing consumer convenience. Through a system of notifications and alerts, consumers could be reminded of meter readings visits and payment due dates. |
Operational transparency with accurate data pointersBy standardizing data formats and improving the flow of communication between departments, Bynry was able to enhance the transparency in operational processes. This also gave data points to all relevant departments at the same time and allowed them to make data-driven decisions for the company’s future. |
Asset verification and End-to-end lifecycle managementBynry built in a system to manage and track all assets in real-time. By verifying the assets against structure maping till the consumer accounts, the company as able to track real-time water usage instead of having to rely on averages for bill generation. This also ensured that the assets and their status is properly tracked and scheduled intelligently their maintenance to avoid unnecessary breakdowns. This reduced their maintenance cost and increased asset life substantially. |
Impact
Reduced Expenses and Increased Revenue
By helping Pydro adopt new technology and update their systems, Bynry was able to optimize asset lifespan, improve reliability to meter readings, regularize bill generation and simplify payment collection. This improved the company’s overall financial health and brought them on track to meet their growth targets.
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Improvement of data quality
100 %
Reduced average billing
30 %
60 %
Improvement of metering & billing accuracy
60 %
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