Water Distribution
Water Cooperation partnered with Bynry to make operations transparent and boost revenue
Water Cooperation partnered with Bynry to introduce new systems and updated IT infrastructure that streamlined their processes, improved productivity, stopped leakage and boosted revenue.
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Summary
Industry: Water Distribution
Scope: Metering, billing, consumer care, consumer operations, procurement & purchase, operation and management, deployment of field manpower for meter reading & bill distribution.
Engagement Period
Ongoing
Consumer Base/p>
1.2 M
Key Challenges
- Tracking overall operations
- Overall cost and leakage assessment
- Manage an ageing network
- User experience quality
- Demand assessment and management
Salient Features
- Customized Real-time Dashboards
- GIS tracking and mapping
- Field Force connectivity
- System notifications and alerts
Issuing bills on time was one of the major headaches we faced before SMART360. It used to take around 2 months to create and distribute bills. After implementing the solution, billing including reading and bill distribution is done in 15-20 days. We saved a lot of time and cost by implementing Bynry’s smart solution.
Water Cooperation
Commercial Head
About Water Cooperation
Contribute to a sustainable water supply by providing more visibility into the operation of smart water networks with self-powered monitoring and control solutions.
Challenges
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Though the customer base was growing, Water cooperation was not seeing the profits they wanted.
Outgoing expenses were often higher than the incoming revenue and cash flow was
an issue. They were faced with multiple challenges that inhibited their progress
and held them back.
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Tracking overall operationsWith a widespread network, the company found it difficult to track their operations. Faulty meters could not be fixed and thus the data collected from them was unreliable. Within the organization, different departments worked independently with little or no co-ordination between them. This added to the difficulty of tracking processes. |
Overall cost and leakage assessmentPoor mapping of customers and their meters led to a high incidence of resource theft. In addition, meter readings were often skipped because of different reasons. In other instances, meters were incorrectly read. This lead to issues with bill generation that caused a mismatch between costs and revenue. |
Manage an ageing networkThe infrastructure needed for distribution and metering was aging and outdated. Processes relied heavily on manual effort which slowed them down and affected productivity. Meter readings were often subject to human error. The aging infrastructure was subject to frequent breakdowns and without clarity on asset status, the company was unable to schedule preventive maintenance. |
User experience qualityIrregular meter readings led to irregular bill generation. In addition, many of the bills generated were not distributed to the correct addresses. When customers raised grievances, they were not addressed in time. All of these factors affected user experience and led to frequent complaints from customers. |
Demand assessment and managementFor the company plan their future, they needed to be able to assess the demands. However, given the resource theft and revenue leakage, demand was difficult to ascertain. Without this, the company could not make the right decisions about resource distribution and there was a mismatch between demand and supply. |
Solutions
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Water Cooperation was an expert in their field but the management soon realized that they would not be able to overcome the challenges ahead of them on their own. In the search for a technology solution, Bynry emerged as the ideal partner. They had the experience needed as well as a clear understanding of how the sector worked. Bynry was soon able to design and incorporate solutions such as: |
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Operational transparency with real-time dataBynry introduced meters with updated technology that could map the customer base and give the company access to real-time data on demand and consumption. This helped them achieve operational transparency and reduced incidences of revenue leakages. It also gave them the insight needed to take decisions related to demand and supply. |
Accurate Billing and MIS reportingWith new meters, readings could be validated on-site and the chances of human error influencing meter readings was reduced. Thus, bills could be generated on accurate values the new Management Information System helped the company evaluate their daily operations, identify problems as they arose, evaluate progress and make timely decisions. |
Standardized and automated asset maintenanceBynry introduced a system of asset management that gave the company real-time information on the status of their assets. With this, the company could predict issues before they arose and thus could schedule preventive maintenance. In turn, this reduced the outgoing expenses on maintenance and ensured that services were not disturbed. |
New age SaaS experience to consumer as well as usersBy introducing cloud-based software, Bynry was able to improve customer experience. Systems became easier to track and more flexible. The system also became a single' platform through which users and consumers could view their bills, make payments and air grievances if any. The streamlining of communication shortened the company’s response time and thus improved customer satisfaction rates. |
360 data to analysis and MIS reportingBynry introduced many steps to improve data quality- they increased the accuracy of meter readings, standardized data formats, and improved the quality of MIS reporting. With better data, the company could make smarter, more reliable decisions for their future. |
Impact
Operational Transparency and Improved Revenue
By streamlining processes and introducing new technology, Bynry was able to make operations transparent. This improved productivity, boosted consumer’s confidence in the company and reduced revenue leakages. As the company’s financial health improved, they were able to move towards meeting the goals for their future.
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Improvement of data quality
100 %
Reduced average
billing
30 %
Reduced customer complaints
60 %
Improvement of metering & billing accuracy
60 %
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